How do I place an order online?
Click the "COLLECTIONS" link in the top menu to select a collection of products. Choose your desired collection, and filter by flavour to reveal multiple chocolate box sizes below. Once you have found a chocolate box that you prefer, click on the product image or the price button for further product information. Then click the "ADD TO BASKET" button, follow the on screen prompts and click the "CONTINUE" button. Keep following the on screen instructions where you can enter the delivery address, request a delivery date, enter a personalised card message and provide us with your contact and payment information. Once you have entered all these details correctly click on the "PAY NOW" button and your payment will be processed.
Can I place an order by telephone?
To order by telephone, please call 08 7109 1111
What are your payment options?
CARPE KOKO® accepts payments by all major credit cards (VISA, MasterCard).
Is it safe to use my credit card online?
Yes, CARPE KOKO® would like to assure you that paying online with us is safe. We have taken every possible measure to give absolute security to our customers. All transactions are performed under 2048 Bit Entrust SSL Certificate. It is fully automated with an immediate response. No human intervention is required to complete this credit card transaction. This is far safer than providing your credit card to a waiter or a retail sales person.
What happens after I have placed my order?
Once you have paid for your order a confirmation email will be sent to the email address that you provided to us during the transaction. Please make sure that your spam filter is not mistaking our confirmations emails as spam. During business hours we will process your order and look for anything which may cause delays (eg. an invalid address, etc.) If everything appears to be correct your order will be prepared and a courier booked to deliver on the specified day. If for some reason there is a problem delivering your gift (eg. you provided the wrong address) you will be notified immediately about the problem and we will seek further instructions from you upon how to proceed. If we are having difficulties getting in touch with you in time we will on occasion (eg. say for a birthday) make assumptions to prevent your gift being delayed. You can expect one very excited gift recipient to be on the phone to you when they get the chance.
When will my order be delivered?
Once your order is in the hands of our courier we have no way of telling exactly what time it will arrive. As a general rule home deliveries are made between the hours of 7am - 7pm and business deliveries are made between the hours 9am - 5pm. To minimize delivery costs to our customers all deliveries are placed with our courier for delivery at a time which fits in with their delivery schedule. Couriers will attempt to honour requests for specified times but we are unable to guarantee that your request will be met.
Is it too late to cancel my order?
If for any reason an order needs to be cancelled, please contact CARPE KOKO® as soon as possible.
Cancellations are subject to the following conditions:
Orders which have left with our couriers cannot be cancelled.
Orders which have not yet been prepared may be cancelled. A $25 cancellation fee applies.
Orders which have been prepared but have not left with our courier may be cancelled but will incur a cancellation fee equal to the full price of the chocolate box less the delivery fee.
If a delivery has been attempted unsuccessfully and requires a second or subsequent delivery to be made (eg. You have provided us with an incorrect address) a $16.95 redelivery fee will apply. If CARPE KOKO® is in any way responsible for the redelivery this redelivery fee will not apply.
Can you tell me exactly what time my order will arrive?
Once your order is in the hands of our courier we have no way of telling exactly what time it will arrive. To minimize delivery costs to our customers all deliveries are placed with our courier for delivery at a time which fits in with their delivery schedule. With orders going to some locations (where available) you can log in to our members area to get an approximate time window of when your order will be delivered. As a general rule home deliveries are made between the hours of 7am - 7pm and business deliveries are made between the hours 9am - 5pm. At peak times, like Valentine's Day and Mother's Day these times may be different. CARPE KOKO® can organise next business day delivery for orders placed before 1pm Monday to Friday.
Will you notify me once delivery has been made?
While we do not provide delivery confirmation, upon ordering with CARPE KOKO® you will receive an email with a tracking number so that you can follow the progress of your delivery in real time.
What happens if nobody is home?
If nobody is home our courier will usually leave your gift in a safe location (only if it is deemed safe to do so). If this is not possible a delivery notice will be left in the mail box with further instructions about how to collect the gift.
Can I modify my order?
You are welcome to make changes to your order at any time up until it has left our store with the courier. However, once your order has left with our courier there is no way to retrieve it and as such no modifications are possible.
Can I check the status of my order online?
Yes, simply log in to the members area to check upon the current status of your order. In some delivery areas you are able to obtain a time window as to when you can expect your order to be delivered. This service is not available in all areas.