Security our primary concern

Absolute security online is paramount at CARPE KOKO® and we understand just how important it is to you too.

The authenticity of this site has been established by and you are welcome to view our digital certificate information. This digital certificate ensures that all information that you provide us with is encrypted and transmitted via 128 bit SSL (Secure Socket Layer).

SSL is the industry standard for the transmission of credit card details. Your information is encrypted using a complex mathematical algorithm before being sent over the Internet. It is almost impossible for an unauthorised party to seize the encrypted data.

You will know that your details are being safeguarded by looking for the padlock or unbroken key that will appear at the bottom of your browser whenever you are providing us with personal information.

You can also identify a secure site by looking at the address. For example, when you go to the CARPE KOKO® order page you will notice that the address starts with 'https://', while non-secure pages begin with 'http://'.

Information at CARPE KOKO® is protected by is sophisticated firewalls and other security systems. We also have strict organisational procedures in place to ensure that the integrity of your data is maintained at all times

Your bank can also provide you with additional information regarding the security of your credit cards.

Safe shopping guarantee

CARPE KOKO® is so confident of its security procedures that we back every online credit card purchase with our CARPE KOKO® Safe Shopping Guarantee.

We guarantee that every transaction you make online with your credit card at the CARPE KOKO® website will be safe. This means that you pay nothing if unauthorised charges, payable to CARPE KOKO®, are made to your credit card as a result of shopping at the CARPE KOKO® website.

In the event of unauthorised use of your credit card, you must notify your credit card provider immediately in accordance with its reporting rules and procedures. Your credit card provider will then notify us of the charge to CARPE KOKO® on your card and we will arrange for it to be reversed.

Offline Payment

If you are still uncomfortable using your credit card online at CARPE KOKO®, that's okay! You can contact our friendly concierge and they will take your order over the phone.